Marshall Field was an American entrepreneur who played a pioneering role that revolutionalised the world of retail business. In an era of wishy-washy and unfair trade practices, Field stood head and shoulders above others advocating for quality service and customer satisfaction. He introduced the idea of product refunds, liberal credit, one-price system, in-store restaurants for shoppers and as a result transformed the shopping experience.
Come to think of it, there’s so much to learn from nature than we can possibly imagine and an example can be found in water fowls called geese. Seasonally, they migrate in search of open water and grasslands especially in the winter. During this migration, they fly in teams (interestingly the collective noun for a group of geese in flight is called a team) in what is referred to as ‘V-formation’ where each bird flies slightly above the bird in front of him.