I stumbled on this article and found it really interesting. Straight away, I knew you’d love it too. It was written by Brian Tracy and re-blogged from briantracy.com
Making a great first impression is imperative to becoming an influential leader. The ancient Greeks spent a lot of time thinking and writing about the effect of one personality on another. They broke down the process of communication into three parts, which they called ethos, pathos and logos.
I read this article and found it really interesting. So, I thought to share it with you and hope that you find it very useful.
Legendary investor Warren Buffett, the founder and CEO of Berkshire Hathaway, shared his best business advice with a group of small business owners. Speaking at the 20th Graduation of Goldman Sachs’ 10,000 Small Businesses at LaGuardia Community College, Buffett told the graduates: “Tomorrow morning when you look in the mirror after you’ve gotten up, just write — or just put it in lipstick or whatever you want — ‘delight my customer’ not ‘satisfy my customer.’ ‘Delight my customer.’”
It’s a simple three-word mission.